Terms & Conditions

(Last updated: 20/10/2023)
  1. Introduction

Welcome to Cartago. These Terms and Conditions (“Terms”) govern your use of the Cartago website and services (“Services”). By using our Services, you agree to comply with these Terms. If you do not agree, please do not use our Services.

 

  1. Definitions

– “Cartago”: Refers to the online B2B wholesale marketplace provided by Cartago.

– “User”: Refers to any individual or entity using Cartago Services, including sellers and buyers.

– “Seller”: A User who lists and sells products on Cartago.

– “Buyer”: A User who purchases products listed on Cartago.

– “Products”: Goods listed for sale by Sellers on Cartago.

 

  1. Account Registration

3.1. Eligibility: You must be at least 18 years old to register for an account on Cartago.

3.2. Account Information: You agree to provide accurate and complete information during registration and to keep your account information updated.

3.3. Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

 

  1. Use of Services

4.1. Compliance: You agree to use Cartago in compliance with all applicable laws and regulations.

4.2. Prohibited Activities: You agree not to:

  – Violate any laws or regulations.

  – Post false, misleading, or inaccurate information.

  – Infringe on any third party’s intellectual property rights.

  – Engage in fraudulent activities.

  – Upload viruses or other malicious software.

 

  1. Selling on Cartago

5.1. Listing Products: Sellers must provide accurate and detailed descriptions of products. All products must comply with Cartago’s guidelines and applicable laws.

5.2. Transaction Fees: Cartago charges a 5% transaction fee on each successful sale. This fee will be deducted from the total amount paid by the Buyer.

5.3. Order Fulfillment: Sellers are responsible for fulfilling orders in a timely and accurate manner. Sellers must ensure that products are shipped and delivered as described in the listings.

5.4. Returns and Refunds: Sellers must clearly outline their return and refund policies. These policies must comply with applicable consumer protection laws. Buyers may request refunds according to the Seller’s stated policies. If a dispute arises, Cartago may mediate between the Buyer and Seller to reach a resolution.

 

  1. Buying on Cartago

6.1. Purchases: When purchasing products, Buyers agree to provide accurate information and promptly pay for purchases.

6.2. Disputes: Buyers should contact Sellers directly to resolve any issues with purchases. If a resolution cannot be reached, Buyers can escalate the issue to Cartago for mediation.

 

  1. Payments

7.1. Payment Processing: Payments are processed through our secure payment gateway. All transactions are subject to verification and approval.

7.2. Payment Methods: Cartago accepts various payment methods, including credit/debit cards, bank transfers, and other secure payment options as made available on the platform.

7.3. Payment Terms: Payment for products must be made at the time of purchase. In some cases, Cartago may facilitate pre-authorized payments where funds are held until the transaction is complete.

7.4. Currency: All transactions are conducted in the currency specified on the product listing. Currency conversion fees may apply if you are transacting in a currency different from your account currency.

7.5. Transaction Fees: Cartago charges a 5% transaction fee on each successful sale, which is automatically deducted from the payment to the Seller.

7.6. Payment Disputes: Any payment disputes must be reported to Cartago within 14 days of the transaction. Cartago will investigate and mediate disputes to reach a resolution.

 

  1. Shipping

8.1. Shipping Responsibilities: Sellers are responsible for shipping products to Buyers in a timely manner. Sellers must use reliable shipping methods and provide tracking information where applicable.

8.2. Shipping Costs: Shipping costs are determined by the Seller and should be clearly stated in the product listing. Buyers are responsible for paying shipping costs unless otherwise specified.

8.3. Delivery Time: Sellers must provide an estimated delivery time and strive to meet these deadlines. Any delays must be communicated to the Buyer promptly.

8.4. Customs and Import Duties: Buyers are responsible for any customs duties, import taxes, and other related charges that may apply when shipping products internationally.

8.5. Shipping Insurance: Sellers are encouraged to provide shipping insurance for valuable items. Any additional costs for insurance should be specified in the product listing.

8.6. Shipping Disputes: Any disputes regarding shipping (e.g., lost or damaged items) should be reported to Cartago. We will assist in resolving these issues between the Buyer and Seller.

 

  1. Refunds

9.1. Refund Policy: You may return products within 15 working days of receiving them for a refund or exchange, provided they are in their original condition and packaging. Certain items, such as perishable goods, custom-made products, or items marked as non-returnable, are not eligible for return.

Each Seller on Cartago is responsible for establishing their refund policies. Buyers must adhere to the Seller’s stated policies when requesting a refund.

9.2. Refund Process: To initiate a return, contact our customer service team for a return authorization and instructions. You are responsible for return shipping costs unless the return is due to our error. If a refund is approved by the Seller, Cartago will facilitate the refund process through the original payment method used for the purchase.

9.3. Dispute Resolution: In the event of a dispute over a refund, Cartago may intervene to mediate between the Buyer and Seller to achieve a fair resolution.

 

  1. Intellectual Property

10.1. Ownership: Cartago and its licensors retain all rights, title, and interest in and to the Services and content provided through the platform.

10.2. User Content: By posting content on Cartago, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display the content in connection with our Services.

 

  1. Limitation of Liability

11.1. Disclaimer: Cartago provides the Services on an “as is” and “as available” basis. We do not guarantee the accuracy, completeness, or reliability of the Services.

11.2. Limitation: To the maximum extent permitted by law, Cartago shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

 

  1. Indemnification

You agree to indemnify and hold Cartago harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the Services or violation of these Terms.

 

  1. Termination

13.1. Termination by User: You may terminate your account at any time by contacting us.

13.2. Termination by Cartago: We may suspend or terminate your account if you violate these Terms or engage in any fraudulent or harmful activities.

 

  1. Changes to Terms

Cartago reserves the right to modify these Terms at any time. We will notify Users of significant changes, and continued use of the Services constitutes acceptance of the modified Terms.

 

  1. Governing Law

These Terms are governed by the laws of the jurisdiction in which Cartago operates. Any disputes arising from these Terms shall be resolved in the courts of that jurisdiction.

 

  1. Contact Us

If you have any questions or concerns about these Terms, please contact us at contact@cartago.store.

By using Cartago, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for being a part of the Cartago community!

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